Account Admin

I Forgot My Password. Now What?

No problem! Just click the "Forgot Password" link in the login box: You will then be asked to enter the email you used when singing up for DistroKid, and we'll send an email with steps to reset your password:

How Do I Change My Email Address?

Here's how to change the email address associated with your DistroKid account: Sign into DistroKid Click "Settings" (gear icon in upper-right) Click "Account" Boom.

How Do I Change My Existing Password?

To change your password: Sign out of DistroKid Click the 'Forgot Password' link in the login box. You'll get an email with a link to change your DistroKid password.

What's My Renewal Date?

Your account will automatically renew every year on the date that you signed up to use DistroKid, and made your first payment. We do not send an email prior to charging the renewal fee, so you may just want to make sure your credit card information is up to date....

I Need a Receipt. How Do I Get a Receipt?

Need a receipt for your bookkeeping? No problem! You can find detailed information about all charges by going to Settings (Gear in Upper Right) > Receipts. That should have you covered. We're not able to add additional info (like invoice numbers, tax info, etc.) to receipts.

My Card Got Stolen/Replaced, and I Need A Refund! What Happens?

Let's say you need a refund, but you no longer use the card that DistroKid originally charged. Where does the refund go? Great question! It varies by bank. If the you have another credit card account with the same bank, sometimes the bank will apply the refund to the your...